Need English menus, a replacement SD or map card, unlocking, recovery, or software updates installation assistance? Contact DASHMOD INFOTAINMENT through WhatsApp or email. We’ll confirm your head-unit compatibility, available options and pricing.
WhatsApp Only: +254 704 950758
Email: dashmodlabs@gmail.com
Before Ordering or Booking
For missing-card, unlocking or recovery enquiries, include a clear model-label photograph where accessible. A photograph of any displayed error message is helpful but optional. Do not dismantle the unit to obtain these details; contact us for guidance.
For a compatibility check, please send:
- Your vehicle make, model and year, including whether it is PHEV/Hybrid.
- A clear photograph of the complete head unit, including its screen and surrounding buttons.
- The exact head-unit model number, if known.
- A photograph of the software or system-information screen, if readily accessible through the normal menus.
Vehicle model, year and appearance alone do not confirm compatibility.
Please obtain our compatibility confirmation before purchasing or installing an update, or travelling for an installation appointment.
Note on Toyota: Both Bluetooth and Wi-Fi MAC IDs are required for every Toyota Japanese-to-English update.
In-Person Installation Appointments
We provide Japanese-to-English installation for supported Mitsubishi MMCS SD and HDD systems, Pioneer/Carrozzeria AVIC-MRZ units, selected Toyota and Lexus systems, Nissan MP313D-A, and Kenwood KXMG706BTW. Availability depends on the exact model and the service offered on its product page.
Your vehicle must be physically present, and a confirmed appointment is required. For Mitsubishi MMCS SD installation, the original MAP card must remain in the head unit.
Location: Elgon Court, Ralphe Bunche Road. Contact us for precise office and arrival directions.
Appointment: One hour is reserved for preparation, installation and checks. HDD and Pioneer installations typically take approximately 45 minutes. The Mitsubishi SD update itself typically takes 3–5 minutes, with additional time needed for preparation and checks. Some installations may require longer.
Book an installation appointment
A Google Calendar reservation does not, by itself, confirm compatibility. Please obtain confirmation from DASHMOD INFOTAINMENT before travelling. Placing a website order does not automatically reserve an appointment.
Japanese-to-English Firmware Update Prices
Prices depend on your exact head-unit model and selected delivery option. Visit the relevant product page for current download, prepared-card courier, and in-person installation prices. For replacement cards, unlocking or recovery services, contact us for a compatibility check and quotation. Courier charges are additional.
For in-person installation, if the conversion is unsuccessful, no payment is due for that installation. For assisted SD-card installations, neither the installation nor the prepared SD card is charged. For Mitsubishi HDD and Pioneer/Carrozzeria installations, we will restore the unit to its original state if the conversion is unsuccessful.
Cancellation and Rescheduling
Please give at least 48 hours’ notice when cancelling or rescheduling. If this is not possible, contact us promptly.
No cancellation, rescheduling or no-show fee is currently charged.
Emailed Downloads
Emailed downloads for self-installation are available only where expressly offered on the product page. Download links are sent manually within 24 hours after both full payment verification and compatibility confirmation.
Downloads are separate from our in-person installation service. For an order containing both a download and assisted installation, contact us to confirm the amount currently payable. Installation payment remains due only after success.
Mitsubishi MMCS HDD and Pioneer/Carrozzeria services are available only through in-person installation.
Courier Delivery of Prepared SD Cards
Courier delivery is available where a Prepared SD Card – Courier Delivery option is offered on the product page, including Mitsubishi MMCS NR-221 Series (SD) products. Confirm compatibility before ordering and select the courier option on the relevant product page to view the current card price. Delivery charges are additional.
CHUI collection: KSh 500 at your nearest suitable collection point within supported Nairobi and surrounding locations. We will confirm the collection point with you.
Other locations: we arrange an alternative courier, subject to coverage. The actual charge and collection or delivery arrangements will be communicated for your approval before dispatch. You may request a delivery quote before paying for the product.
Send your order number, recipient name, telephone number and destination town or area. We will confirm any additional delivery details required.
Dispatch is within 24 hours after compatibility and delivery arrangements are confirmed and both product and delivery payments are verified. Courier transit time is additional.
If you decline the courier quote before dispatch, your product payment will be refunded in full. See our Refund and Returns Policy for the full arrangements.
Courier-delivered cards and in-person installation products must be ordered separately.
Customer Data
No customer-data backup service is provided. Please tell us about important stored content, existing faults or previous modifications before installation.
Refer to the applicable product page for the expected effects of your conversion on stored data. Data preservation cannot be guaranteed.
Existing Orders and Installation Support
Include your order number or appointment details and a brief description of your question.
For self-installed updates, tell us which installation step you reached and include a photograph of any error message. For problems following an in-person installation, describe the symptoms and contact us before attempting further changes.
Follow the instructions supplied for your exact head-unit model and update. The Mitsubishi MMCS SD Installation Guide applies only to supported NR-221 Series units. For every other system, follow the instructions supplied for your confirmed model and purchased service.
Installation-related support is included for:
- Emailed downloads: 30 days after purchase.
- In-person installations, including assisted SD updates: 30 days from the installation date.
- Courier-delivered prepared SD cards: 30 days from the date you receive or collect the card.
Support covers installation of the purchased update, not unrelated vehicle or hardware repairs. These support periods do not limit your statutory rights.
Protect Your Information
Please crop out unrelated personal information from photographs. Do not send passwords, M-PESA PINs or identity documents.
Our Privacy Policy explains how we handle compatibility information, appointment details, delivery arrangements, necessary information shared with couriers and customer communications.