1. About DASHMOD LABS
These terms apply to software downloads, prepared SD-card purchases and installation services ordered or arranged through dashmodit.com, our booking page, email or WhatsApp Business.
For order enquiries, appointments, installation support or complaints, contact dashmodlabs@gmail.com or WhatsApp +254 704 950758.
2. Products, Services and Compatibility
We supply automotive infotainment software updates through emailed downloads, prepared SD cards for selected supported head units, and in-person installation services. Prepared cards are available with installation or courier delivery only where expressly offered on the product page. The relevant product page identifies the supported application, included features, limitations and fulfilment method. Head-unit hardware is not included.
Compatibility depends on the exact head-unit model, configuration and vehicle application. Please provide accurate information and any photographs requested. Vehicle make, year and screen appearance alone do not establish compatibility. Do not install software on a different or unconfirmed unit.
If we determine before fulfilment or installation that an item is incompatible, we will notify you and refund any payment received for that item. No installation charge applies where work cannot proceed because compatibility has not been confirmed.
3. Prices and Payment
Prices are displayed in Kenyan shillings (KES). The applicable price is shown on the product page and confirmed before installation begins. Any additional charge requires your agreement before the additional work is undertaken.
Emailed downloads: Full payment for the download and compatibility confirmation are required before its link is released. Available payment methods are displayed at checkout. Manual M-PESA payments must be verified.
In-person installation, including assisted SD updates: Payment is due only after successful installation. No booking deposit or advance installation payment is required. The advertised assisted SD price includes both the prepared card and installation.
Mixed orders: Orders combining emailed downloads and in-person installation: Contact us to confirm the amount currently due. Download items must be paid for before release; installation items remain payable only after successful installation. An unsuccessful installation does not make separately supplied downloads free. Courier-delivered cards and in-person installation products must be placed in separate orders. An automated order email or order status does not, by itself, confirm payment.
4. Downloads and Installation Appointments
Download links are emailed manually within 24 hours after both full payment verification and compatibility confirmation. They are not necessarily available immediately after checkout. If fulfilment is delayed, we will contact you with an update.
In-person installation requires your vehicle at Elgon Court, Ralphe Bunche Road, by confirmed appointment. Contact us for precise arrival directions. For Mitsubishi MMCS SD installation, the original MAP card must be available in the head unit.
Book an installation appointment. Placing a website order does not reserve an appointment. A calendar reservation or automated confirmation does not confirm compatibility; obtain confirmation from DASHMOD LABS before travelling.
We reserve one hour for preparation, installation and checks. HDD and Pioneer installations typically take approximately 45 minutes. The Mitsubishi SD update itself typically takes 3–5 minutes, with additional preparation and checks. These are estimates, not guaranteed completion times. The 24-hour download fulfilment period does not apply to installation appointments.
Courier delivery of prepared SD cards
Courier delivery is available only for products expressly offering a shipped-card option. The checkout total excludes delivery charges. Customers pay for the product first, with delivery arranged and paid for separately before dispatch. Customers may request a delivery quote before paying for the product.
CHUI collection costs KSh 500 at the customer’s nearest suitable collection point within supported Nairobi and surrounding locations. We will confirm the collection point with the customer before dispatch.
For locations outside CHUI coverage, we arrange delivery through an alternative courier, subject to availability. The actual charge and collection or delivery arrangements will be communicated for the customer’s approval before dispatch.
Dispatch is within 24 hours after compatibility and delivery arrangements are confirmed and both product and delivery payments are verified. This is a dispatch period, not a guaranteed delivery time. Courier transit time is additional. If dispatch is delayed, we will contact the customer with an update.
Customers must provide accurate recipient and contact details and follow the supplied collection instructions. Contact us promptly about a missing, damaged or incorrectly supplied parcel so we can investigate and arrange an appropriate remedy.
5. Unsuccessful Installation
If the conversion is unsuccessful, no payment is due for that installation. For assisted SD-card updates, neither the installation nor the prepared SD card is charged if the conversion is unsuccessful.
For Mitsubishi MMCS HDD and Pioneer/Carrozzeria installations, we will restore the unit to its original state if the conversion is unsuccessful. These arrangements do not exclude responsibility for damage caused by our service or limit remedies available under applicable law.
6. Customer Data and Installation Support
No customer-data backup service is provided. Please tell us about important stored content, existing faults or previous modifications before work begins. The relevant product page describes the expected effects on stored data. Data preservation cannot be guaranteed; this does not exclude our responsibility to perform the service with the care required by law.
Installation-related support is provided through email or WhatsApp Business for 30 days after purchase for emailed downloads, 30 days from installation for in-person services including assisted SD updates, and 30 days from the date the customer receives or collects a courier-delivered prepared SD card.
For self-installed updates, follow the supplied instructions and contact us before proceeding if anything is unclear. Incorrect installation, interruption of power or use on an incompatible unit may cause malfunction. Do not use the Mitsubishi MMCS SD installation guide for HDD or Pioneer/Carrozzeria units. Contact us about problems following our installation before attempting further changes.
Support covers installation of the purchased update, not unrelated vehicle repairs, hardware repairs or future updates unless expressly included in the product description. The support period does not limit statutory rights.
7. Cancellations and Changes of Mind
Courier orders: If you decline the courier quote before the card has been dispatched, we will refund your product payment in full. Contact us promptly with your order number. Refunds follow the processing timeframe below. This does not limit cancellation rights or remedies for defective, misdescribed or incorrectly supplied goods.
Downloads: You may cancel for a full refund before a working download link for the correct software is sent. Contact us promptly with your order number. Once that link has been sent to your supplied email address, we do not offer refunds solely for a change of mind, even if you have not downloaded or installed the software. This remains subject to applicable statutory cancellation rights.
Installation appointments: Please give at least 48 hours’ notice to cancel or reschedule. If this is not possible, contact us promptly. No cancellation, rescheduling or no-show fee is currently charged. Cancelling before installation begins incurs no installation or prepared SD-card charge.
After successful installation, we do not offer refunds solely for a change of mind. This does not restrict statutory cancellation rights or remedies for defective, misdescribed or incorrectly supplied products or services.
After a correctly supplied prepared SD card has been dispatched, we do not offer returns or refunds solely because you change your mind. This does not restrict applicable statutory cancellation rights or remedies for defective, damaged, misdescribed or incorrectly supplied cards.
8. Problems and Refund Requests
If a download link fails, files are inaccessible, an included SD card is defective, an update differs from what was agreed or an installation causes problems, contact us with your order number or appointment details and a description of the issue.
We will investigate and provide an appropriate remedy, which may include restoring access, correcting the supply or installation, replacement or a refund, according to the circumstances and applicable law. Sending a non-working link is not successful fulfilment. Payment after installation does not remove rights concerning faults discovered later.
Approved refunds will be issued within 2 working days, or sooner where required by law. Working days are Monday to Friday, excluding Kenyan public holidays.
9. Software and Intellectual Property
Purchasing software or installation does not transfer ownership of copyright or other intellectual property in the software. Use remains subject to applicable licence terms and law. These terms do not grant permission to redistribute or resell third-party software.
10. Privacy
Our Privacy Policy explains how we handle information associated with purchases, appointments, compatibility checks, installation services and support.
11. Applicable Law and Changes
These terms are governed by Kenyan law without excluding mandatory consumer protections that otherwise apply. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.
Updated terms apply to future orders and bookings. Changes will not retrospectively remove rights or alter agreed prices, included services or cancellation arrangements for an existing purchase or confirmed booking.