About This Policy
This policy applies to emailed software downloads, prepared SD-card purchases and installation services supplied by DASHMOD LABS through dashmodit.com, our booking page, email or WhatsApp Business.
We supply emailed firmware downloads, prepared SD cards for selected supported head units, and in-person installation services. Prepared cards are available with installation or courier delivery only where expressly offered on the product page.
For cancellations, refunds or problems, email dashmodlabs@gmail.com with your order number or appointment details.
Download Cancellations
You may cancel an emailed download for a full refund before a working link for the correct software is sent to your supplied email address. Please contact us promptly so we can stop fulfilment.
Once that link has been sent, we do not offer refunds solely because you change your mind, even if you have not downloaded or installed the software. This restriction remains subject to applicable statutory cancellation rights and remedies for defective, misdescribed or incorrectly supplied software.
Sending a non-working link does not constitute successful fulfilment.
Courier-delivered prepared SD cards
Product payment and delivery payment are handled separately. Delivery charges and arrangements must be agreed, and both payments verified, before dispatch. Customers may request a delivery quote before paying for the product.
If you decline the courier quote before the card has been dispatched, we will refund your product payment in full. Contact us promptly with your order number so we can stop fulfilment. Approved refunds follow the processing timeframe below.
Contact us promptly if your parcel does not arrive, arrives damaged or contains an incorrect or defective card. We will investigate and arrange an appropriate remedy according to the circumstances and applicable law. The existing compatibility, faulty-supply and return provisions below also apply to courier-delivered cards.
After a correctly supplied prepared SD card has been dispatched, we do not offer returns or refunds solely because you change your mind. This does not restrict applicable statutory cancellation rights or remedies for defective, damaged, misdescribed or incorrectly supplied cards.
Installation Cancellations and Rescheduling
Payment for in-person installation is due after successful installation. No booking deposit or advance installation payment is required.
Please give at least 48 hours’ notice to cancel or reschedule. If this is not possible, contact us promptly. No cancellation, rescheduling or no-show fee is currently charged.
You may cancel before installation begins without an installation charge. For assisted SD-card services with in-person installation, preparing the card does not create a payment obligation if you cancel before installation.
A calendar reservation does not confirm compatibility. Please obtain confirmation from DASHMOD LABS before travelling.
Unsuccessful Installation
If the conversion is unsuccessful, no payment is due for that installation.
For assisted SD-card updates with in-person installation, neither the installation nor the prepared SD card is charged if the conversion is unsuccessful.
For Mitsubishi MMCS HDD and Pioneer/Carrozzeria installations, we will restore the unit to its original state if the conversion is unsuccessful.
These arrangements do not exclude responsibility for damage caused by our service or limit other remedies available under applicable law.
Change of Mind After Installation
After successful installation, we do not offer refunds solely because you change your mind.
This does not restrict statutory cancellation rights or remedies for defective, misdescribed or incorrectly supplied products or services. Paying after installation does not remove your rights concerning faults discovered later.
Compatibility and Incorrect Supply
We assess compatibility using the head-unit information and photographs you provide. Please ensure this information is accurate and do not install software on an unconfirmed unit.
If we determine before fulfilment or installation that an item is incompatible, we will notify you and refund any payment received for that item.
If we supply the wrong update, or an update is incompatible despite our confirmation based on accurate information, contact us so we can investigate and provide an appropriate remedy.
Product and Installation Problems
Contact us if a download link fails, files are inaccessible or corrupted, an included SD card is defective, the update does not match its description or a problem occurs following installation.
We will investigate and provide an appropriate remedy, which may include restoring access, correcting the supply or installation, replacement or a refund, according to the circumstances and applicable law.
For installation problems, describe the symptoms and contact us before attempting further updates or changes. We do not provide a customer-data backup service; this does not exclude responsibility for the installation work we perform.
Orders Containing Downloads and Installation
Emailed downloads, courier-delivered cards and in-person installation services have separate payment and fulfilment arrangements. Courier-delivered cards and in-person installation products must be placed in separate orders.
For orders combining downloads and in-person installation, contact us before paying so we can confirm the amount currently due. Downloads require payment before release; installation payment remains due only after success.
An unsuccessful installation does not make a separately supplied download free. Cancellation or refund requests for each item are assessed according to its fulfilment status and applicable rights.
Returning an Included SD Card
Please contact us before returning a card so we can agree on the return location and arrangements. We may request photographs or troubleshooting information to understand the problem.
Any necessary return costs will be addressed according to the circumstances and applicable law. Contacting us first helps coordinate the return; it does not remove your statutory rights.
Refund Processing
Once a refund is approved, we will confirm the amount and issue it within 2 working days, or sooner where required by law. Working days are Monday to Friday, excluding Kenyan public holidays.
We will arrange the refund securely with the original payer. Any additional payment-provider processing time will be explained where applicable.
We may request your order number, appointment details and payment reference to verify the transaction. We will never request your M-PESA PIN, account password or other authentication credentials.
Installation Support
Installation-related support is provided through email or WhatsApp Business for 30 days after purchase for emailed downloads, 30 days from installation for in-person services including assisted SD updates, and 30 days from the date the customer receives or collects a courier-delivered prepared SD card.
Please report problems promptly so we can assist. These support periods are not hard deadlines that remove statutory cancellation, refund or other consumer rights.
Your Consumer Rights
Nothing in this policy excludes rights or remedies that cannot lawfully be excluded. Our change-of-mind policy is separate from your rights concerning defective, misdescribed or incorrectly supplied products and services.